Contact

One inbox, one phone line, one address

Email first. It is the fastest route and the one every request should start with: contact@zaptim.com. The phone, +1 (252) 869-6307, is answered during office hours and goes to voicemail outside them; leave the order number and we call back. The address, 322 Charles St, Goldsboro, NC 27530, is the registered office of the company and the room that returns come back to. It is not a shop. No dresses are kept there. There is nothing to visit. The dresses themselves ship from manufacturing partners in China, which is why every parcel takes 9 to 16 business days.

Nine to five Eastern, one business day to reply

Someone reads the inbox Monday to Friday, 9:00 AM to 5:00 PM Eastern Time. Every message gets a human reply within 1 business day of arriving, which for a Friday-evening email means Monday. No ticket robot. No automated first reply.

Three things to include

The order number, which is in the confirmation email. The name of the dress and the size. For anything about a fault, damage or a wrong item, two photos: one of the problem and one of the packaging. Three things. A message that carries them is usually answered in one reply instead of three.

One form, if you prefer it to email

The form below reaches the same inbox as email does. Same person reads it. Whichever you use, the return authorization, a refund confirmation or an answer comes back by email, so use an address you check.

Company: Tyleka Amaya Funy LLC, trading as Zaptim
Registered as: limited liability company, State of North Carolina, United States
EIN: 99-4711386
Registered office and returns address: 322 Charles St, Goldsboro, NC 27530, United States

Email: contact@zaptim.com
Phone: +1 (252) 869-6307
Contact form: zaptim.com/pages/contact
Office hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time
First reply: within 1 business day, from a person, by email