Order Tracking

One number, sent when the parcel is scanned out

Type the order number printed in your confirmation email, plus the email you ordered with, and the page above shows where the parcel is. The tracking number itself is emailed the moment the manufacturing partner in China hands the parcel to the carrier, which is 1 to 3 business days after the order. Until that email arrives there is nothing to track yet. That silence is normal.

9 to 16 business days, counted from the 2:00 PM line

The clock starts on the day you order if the order is in before 2:00 PM Eastern, Monday to Friday, and on the next business day otherwise. From there, plan on 9 to 16 business days to the door: 1 to 3 for handling, 8 to 13 in transit. Weekends do not count. Nor do US federal holidays. Import duty is prepaid, so no customs step waits on you and no fee is due at delivery.

Seven business days of silence

Tracking on an international parcel updates in bursts: a scan at origin, a long quiet stretch in the air, or parked at a hub, then daily scans once a US carrier has it. A gap of a few days is expected. Even five. Seven business days without a fresh scan is where we act: send the order number to contact@zaptim.com and a trace goes out to the carrier and the forwarder the same day.

Three days after "delivered"

A parcel marked delivered can arrive a day after the scan. Ask the household. Ask a neighbor and any front desk. Allow 3 days. If it has still not turned up, write to us; the Shipping Policy sets out the trace and the replacement or refund that follows.

One place to ask

Company: Tyleka Amaya Funy LLC, trading as Zaptim
Registered as: limited liability company, State of North Carolina, United States
EIN: 99-4711386
Registered office and returns address: 322 Charles St, Goldsboro, NC 27530, United States

Email: contact@zaptim.com
Phone: +1 (252) 869-6307
Contact form: zaptim.com/pages/contact
Office hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time
First reply: within 1 business day, from a person, by email