Questions, with numbers
Eleven things people ask before ordering, each answered with the number that applies. Every answer points to the page that carries the full rule, and no figure here differs from the figure there.
9 to 16 business days, door to door
Count from the order if it is placed before 2:00 PM Eastern on a weekday, otherwise from the next business day. Handling takes 1 to 3 business days and the flight and the last-mile truck take 8 to 13, so 16 is the outer edge and 9 is the inner one. Weekends are skipped. So are federal holidays. The Shipping Policy has both clocks.
$5.99 flat, $0 from $59
One dress or three, an order under $59 ships for $5.99. Reach $59 after any discount and before tax, and shipping drops to zero. No surcharge sits on top of either figure. None. Delivery covers the lower 48 states and Washington, DC; no international orders, and none to Alaska or Hawaii. See the Shipping Policy.
One origin, China; $0 at the door
Every dress is held by a manufacturing partner in China and shipped from there, with import duty and tax paid before the parcel leaves. What checkout shows is what you pay, and a driver will never ask you for money; if one does, refuse it. Then email us the same day. Zaptim's office is in Goldsboro, North Carolina. That is where a return is received once you have an authorization. No dress is ever returned to China. Not one. The About page describes the arrangement and the Shipping Policy carries the duty terms.
XS to 5X, dress by dress
The size list is printed on each product page and differs by dress: the widest styles run XS to 4X, the keyhole maxi runs 0 to 26W, and the kaftan runs 1X to 5X. A size that turns out wrong comes back as a change of mind. The Disclaimer explains what a size list can and cannot promise.
30 days to send a dress back
Thirty days, starting on the delivery scan date. Email first for a return authorization, then post the dress to Goldsboro with the tags on. Unworn. Unwashed. No restocking fee. Ever. Full detail in the Refund and Returns Policy.
Two postage rules, by reason
Changed your mind, or the size or color was not right: the return postage falls to you, and the $5.99 outbound fee stays with us. A fault, damage in transit, a wrong dress, a listing that misled: a prepaid label comes from us and everything is refunded, shipping included. The Refund and Returns Policy files every case under one of the two.
10 days for damage, for faults, for the wrong dress
Within 10 days of delivery, email the order number plus two photos, the problem and the packaging. You then choose between a new dress and your money back, and in most cases the dress stays with you. See the Refund and Returns Policy.
3 days after "delivered", 7 without a scan
Marked delivered but not there: give it 3 days, check with neighbors and any front desk, then write to us and a carrier trace goes out. No tracking scan for 7 business days in a row: write to us and the trace goes out the same day. Confirmed lost means a new parcel or your money back. The Order Tracking page and the Shipping Policy cover both.
24 hours to cancel or change an address
Within 24 hours of ordering, send the order number together with the change: a cancellation, a corrected address, or a different size. A cancelled order is refunded the same business day. Done. After 24 hours the order is already with the supplier, and the way back is a return. See the Refund and Returns Policy.
Two ways to pay, one total shown first
Cards through Stripe: Visa or Mastercard, Discover, American Express; on phones that support it, Apple Pay or Google Pay. Or PayPal. The total with shipping and any sales tax is on the screen before you press the button, and nothing is added after it. Refunds go back to the same card or account within 4 business days of approval, then take 3 to 10 business days to show at the bank. See the Payment Policy.
One inbox, answered within a business day
Write to contact@zaptim.com or use the Contact page. A person replies. Within 1 business day, Monday to Friday, 9:00 AM to 5:00 PM Eastern, and the phone number below reaches the same person during those hours.
Company: Tyleka Amaya Funy LLC, trading as Zaptim
Registered as: limited liability company, State of North Carolina, United States
EIN: 99-4711386
Registered office and returns address: 322 Charles St, Goldsboro, NC 27530, United States
Email: contact@zaptim.com
Phone: +1 (252) 869-6307
Contact form: zaptim.com/pages/contact
Office hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time
First reply: within 1 business day, from a person, by email