Refund and Returns Policy

Last updated: September 2, 2026

A return has four questions: what you do, who pays, how long it takes, and when the money lands. Every section below answers all four for one situation. The figures match the Shipping Policy and the lines printed under each dress.

One returns address, and it is not in China

Returns go to Goldsboro, North Carolina. Only there. The dresses ship out of China, but nothing is ever posted back to China, and no supplier address will be given to you for a return. Goldsboro is our registered office with a returns room, so a parcel can only be received there once a return authorization has gone out by email and we know it is coming. Post a dress without one and it sits unmatched. The exact street address is confirmed in the authorization email and printed at the foot of this page.

30 days, counted from the delivery scan

The return window is 30 days, and counting begins on the day the carrier scans the parcel as delivered, not on the day you ordered. A dress that spends 16 business days in transit still gets its full 30 days at your end. Day 30 is the last day to email us; the dress itself can arrive in Goldsboro after that, so long as the authorization was requested inside the window.

Tags on, unworn, unwashed

A dress comes back the way it went out: unworn beyond trying on, unwashed, unaltered, with all tags attached, and with the original hanging loop intact. Trying a dress on at home is expected. Wearing it out is not, and a dress that returns with deodorant marks, makeup at the neckline, perfume, pet hair or a removed tag cannot be resold and cannot be refunded. That is the whole list of what we cannot take back. There is no category of dress on this site that is final sale.

Two emails and one label

Step one: email contact@zaptim.com with the order number, the dress, and the reason. Step two: within 1 business day you receive the return authorization, the Goldsboro address, and, where postage is ours to pay, a prepaid label. Step three: pack the dress flat in its bag or any clean box, put the authorization number inside on a slip, and post it. Use a service with tracking; a return that cannot be traced cannot be refunded if it disappears. There is no second channel, because one inbox with one person reading it is faster than a form.

The reason is asked for one purpose. A fault, a wrong dress or a listing that misled you changes who pays the postage and tells us which listing to fix. It never changes whether the return is accepted.

A swap works as a return plus a fresh order. Order the new size or style whenever you like, and send the first dress back under this policy. Two separate transactions, so the new dress does not wait for the old one to reach North Carolina.

Two postage rules: yours, and ours

Yours. A change of mind, a size that did not suit, a color that did not suit: you pay the return postage to Goldsboro, and the $5.99 you paid to ship the order outward is not refunded. An order that shipped free has nothing to deduct.

Ours. A dress with a fault, a dress damaged in transit, the wrong dress, or a dress that differs from its listing: we email a prepaid label, the return costs you nothing, and the refund includes any shipping you paid on the way out. Every case in the sections below is filed under one of these two rules.

10 days for a fault or transit damage

A split seam, a zip that jams, a stain from the factory, a box crushed in transit: report it within 10 days of delivery with the order number and two photos, one of the problem and one of the box. Two, no more. We answer within 1 business day with a replacement or the full amount back. You pick. In most cases the faulty dress stays with you and nothing needs to travel.

One dress on the slip, another in the bag

The wrong style or the wrong size in the parcel is our error and costs you nothing. Within 10 days of delivery, send the order number, a picture of the label inside the dress, and a picture of the packing slip. A prepaid label follows, and the right dress is dispatched as soon as your reply lands; if that size has sold out in the meantime, the full amount comes back instead. Nothing waits on the return parcel reaching Goldsboro.

Right dress, wrong fabric, color or size run

This is a different case from the one above and is handled as its own case. The dress in the bag is the one you ordered, but the fabric, the color, the length or the size run differs from what the listing showed. Send one picture of the dress and one of its care label, within 10 days of delivery. Where the listing was wrong, we cover the return postage, refund in full including outbound shipping, and correct the listing the same week. A difference of shade between a screen and a fabric is covered in the Disclaimer; a difference of fabric or cut is covered here.

3 days, then a trace; and parcels that come back on their own

A "delivered" scan with an empty doorstep: allow 3 days, check with the household and any front desk, then write to us. A trace is opened with the carrier, and a parcel confirmed lost is replaced, or refunded to the cent. This also covers a parcel taken from a doorstep after delivery, provided the carrier trace supports it.

A parcel refused at the door, or returned to Goldsboro over an incomplete address, is refunded once it reaches Goldsboro, less the $5.99 outbound shipping if the order was under $59. A parcel the carrier brings back through a mistake of ours is refunded in full.

24 hours to cancel or redirect

Cancel, change the address, or change the size within 24 hours of placing the order: one email to contact@zaptim.com carrying the order number does it. The refund for a cancelled order is issued the same business day. After 24 hours the order is with the supplier and cannot be recalled; the parcel travels, and the route home is the return route above. Refusing the parcel at delivery is allowed and is treated as a refused parcel.

$0 restocking, 4 business days to refund, 3 to 10 at the bank

Restocking fee: $0. On every return, every time.

Timing: a returned dress is inspected on the day it reaches Goldsboro. The refund is issued within 4 business days of that inspection, to the same card or PayPal account. From the moment we issue it, your bank or PayPal takes a further 3 to 10 business days to post it, and that second clock is theirs, not ours. The email confirming the refund carries the date we sent it, which is the date to quote if your bank needs one.

One address for a return question

Company: Tyleka Amaya Funy LLC, trading as Zaptim
Registered as: limited liability company, State of North Carolina, United States
EIN: 99-4711386
Registered office and returns address: 322 Charles St, Goldsboro, NC 27530, United States

Email: contact@zaptim.com
Phone: +1 (252) 869-6307
Contact form: zaptim.com/pages/contact
Office hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time
First reply: within 1 business day, from a person, by email